Refund policy
At Infinger's Jewelry, we want you to love your purchase. If you’re not completely satisfied, our return policy is designed to provide a smooth and hassle-free experience.
Please note: This policy applies to online purchases only and may differ from our in-store return policy.
1. Eligibility for Returns
Items must be returned within 14 days of delivery.
Products must be unworn, unwashed, and in original condition with all tags attached.
Customized or personalized items are non-returnable unless defective.
2. How to Initiate a Return
Contact our Customer Service team at mdtjewelry@gmail.com or (843) 549-5616  to request a return.
Include your order number and reason for the return.
You will receive instructions for shipping the item back to us.
3. Refunds
Once the returned item is received and inspected, we will process your refund.
Refunds are issued to the original payment method and may take 5–10 business days to appear on your account.
Shipping charges are non-refundable, except in cases of defective or incorrect items.
4. Exchanges
Exchanges are subject to product availability.
Contact us to request an exchange, and we will provide instructions.
5. Damaged or Defective Items
If your item arrives damaged or defective, please notify us within 7 days of delivery.
We will provide a replacement or full refund, including shipping costs.
6. Shipping Returns
Customers are responsible for return shipping costs, unless the item is defective or incorrect.
We recommend using a trackable shipping service to ensure your return reaches us safely.
7. Contact Us
For any questions regarding returns, please reach out:
Infinger's Jewelry
Email: mdtjewelry@gmail.com
Phone: (843) 549-5616